Customer-centricity changes the way services are developed, evaluated, and how it leaves a lasting impression on clients. But with limited face-to-face interaction, what does deeper customer centricity mean, and how can one be good at it?
Financial advisors care for their customers, but Allianz Life Changers of Hercules Agency in Cebu place their clients at the heart of every business decision to serve them effectively. Join them by signing up your details through the sign-up ad in this article.
Seeing the life behind each policy
As an Allianz Life Changer of three years, Managing Partner (MP) Art Wapanio sees more to customers than just insurance policyholders.
MP Art, the pioneer Managing Partner of Allianz PNB Life’s Hercules Agency, believes that every proposal starts from understanding a client. More than just knowing their names, age, and needs, it is about understanding who they are and how they want to live their lives to guide them on their product journey.
“The life insurance business is simple but not easy, and everyone who’s got a genuine heart to serve can be an Allianz Life Changer,” MP Art said.
With customer-centricity, clients feel secure when valued and provided with efficient service from the start of a proposal to timely claims delivery. Despite not talking to the customers face-to-face, listening to them is one of the essential aspects that Allianz Life Changers has integrated into its selling process.
MP Art, recognized as the first MDRT qualifier from the agency distribution of Allianz in 2020, has mastered the art of listening.
“The more I learn, the more I realize that the less I know. Allianz has paved the way for me to become a perfect student in all aspects of life,” he explained.
Strongman knows how to serve and make an impact
As an agency named after the Roman God of strength and one of the 88 recognized modern constellations, its strength lies in letting its clients shine at the center of changing lives. Agency Leader Agnes Padao Jakosalem takes pride in consistently championing Hercules’ mission to ensure their clients’ future since the beginning of their operations, “Our team pioneered Allianz agency distribution in Cebu back in 2018.”
“We take our team’s mission, vision, and purpose into heart,“ says the gem of Hercules Agency who happens to be the nation’s gem, too, as the crowned 2017 Mrs. Grandma Universe.
“Our team’s culture is anchored on love, accountability, teamwork, agility, and growth,” AL Jakosalem added.
Strengthening the culture of customer-centricity
Each Life Changer takes their team’s vision and purpose to heart with love, accountability, teamwork, growth, and agility. The Cebu-based agency can comprehensively conduct its business virtually, offering a well-defined career preview, client-servicing, and an onboarding process for rookies.
“Attendance, the continuous and dynamic training, and adherence to our sales activity management systems are non-negotiable in the branch,” MP Art pointed out.
Hercules doesn’t need to drink the milk of Hera to gain strength, but because of their client expertise, customer-centricity is king with Allianz Life Changers. Apply now!
Life Changer confesses realizations in putting clients at the heart of business
Source: News Panda Philippines
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