NLEX Corp., the operator of North Luzon Expressway (NLEX), announced Thursday that it has allotted P1.2 billion this year to upgrade its collection and management systems in order to improve customer experience.
In a statement, the tollway company said its P1.2-billion investment is allocated for various initiatives to upgrade NLEX’s infrastructure, toll collection system, and account management system.
The company said these projects, which involve the upgrading of its core system and equipment, among others, will help improve the processing of lane transactions.
Apart from conducting software upgrades and system migration, the company will also replace its toll system equipment within the year.
It said close to 100 pieces of toll system equipment along the NLEX will be upgraded, such as toll fare indicators, lane status indicators, traffic control gates, automatic vehicle classification devices, and loop detectors.
“We keep on investing in innovative solutions to make our processes more efficient and most importantly, make the experience of our motorists more pleasant and comfortable as possible,” said NLEX Corp. president and general manager J. Luigi Bautista.
With these developments, radio frequency identification (RFID) users, who constitute 70% of expressway motorists, can expect faster recording of passages, balances, and reloads as well as easier tracking of individual and corporate accounts, according to the NLEX Corp.
NLEX Corp.’s system equipment upgrade project covers toll plazas in Balintawak, Karuhatan, Paso de Blas, Meycauayan, Marilao, Bocaue, Balagtas, Tabang, Sta. Rita, Pulilan, San Simon, San Fernando, Mexico, and Angeles.
The new equipment will boost operational efficiency as it will enable faster and more accurate transactions and better guide motorists at the plazas, it said.
Bautista noted that since last year, the company has been equipping the toll lanes with new technology devices and implementing system enhancements.
He said that the currently upgraded system has significantly improved the RFID transactions, from reloading to checking account balances after passing through the lanes.
NLEX Corp. is a subsidiary of Metro Pacific Tollways Corp. (MPTC), the toll road arm of the Pangilinan-led conglomerate Metro Pacific Investments Corp. (MPIC). —VBL, GMA News
NLEX Corp. earmarks P1.2 billion for system upgrades
Source: News Panda Philippines
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